The Vision
Luxury service has always been about presence. Calm, intentional, precise. Anticipating before you ask. Remembering what matters.
Attachai exists because the world moved to messaging, but the infrastructure never followed.
The name carries the intention. An attaché is a specialist assigned to serve. Quiet, precise, indispensable. Every organisation deserves one.
The bridge between intimacy and governance. Between what your clients expect and what your organisation requires.
Intelligent by design. Intimate by nature.
Dear friend,
I built Attachai because I believe luxury service deserves better infrastructure.
I felt it as a client first. The quiet disappointment of being asked to repeat yourself. Of reaching out and waiting. Luxury promises presence. Too often, the experience fell short of the promise.
I knew the email was over. Not for legal or compliance. But for the conversation that matters. WhatsApp is immediate. Personal. Your clients feel close to you there in a way an inbox never allowed. It is not a channel. It is where intimacy lives.
And yet the systems behind your service never followed them there. Your clients chose WhatsApp. Your infrastructure did not.
I watched extraordinary organisations lose institutional memory when people left. I watched staff use personal phones because no better option existed. I watched compliance teams lose sleep over conversations they could not see.
The gap was not just technical. It was felt. Fragmented systems create fragmented service. When your infrastructure is disconnected, your people carry that weight. And your clients sense it.
I understood what luxury requires. Not just the service, but the standard. The relentless pursuit of the exceptional. I also understood where technology was heading. I saw the bridge that needed building.
When your systems are coherent, your business becomes coherent. Your team feels the calm of everything working as one. Your clients feel seen. Remembered. Like the only person in the room. They come back not because you asked, but because they experienced something rare.
I named it for the attaché. The trusted specialist, assigned to serve. Quiet, precise, indispensable. That is what every organisation deserves.
Luxury is the pursuit of the exceptional. We do not automate. We orchestrate. We do not replace your people. We make them extraordinary.
Every implementation is bespoke. Every partnership is long-term. Every conversation is protected.
The messenger that never forgets.
Grace Broughton
Founder
Attachai is not a product you subscribe to. It is a partnership you enter.
Every deployment begins with immersive discovery. Every implementation reflects your workflows, your voice, your standards. We succeed when your clients feel impossibly well looked after, without knowing why.
Technology delivered with the same care as the service it enables.
Built by people who understand both worlds. The precision of enterprise technology and the nuance of luxury service.
We do not speak about disruption. We speak about service.
The messenger that never forgets.